Call center becomes a lifeline
It was an oddly quiet morning at the Discover Card call center in north Phoenix.
The massive complex on Beardsley Road operates around the clock and usually hops with calls from customers. Yet the phones fell silent on the morning of the terrorist attacks in New York City and Washington, D.C.
"Everyone was watching TV," Eric Carter of Glendale said. "There were no calls coming in."
That was about to change. Discover is owned by Morgan Stanley Dean Witter, and about 3,700 Morgan employees worked in the World Trade Center.
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