21 September 2001

Call center becomes a lifeline

An article published in Thursday's AZ Republic Business section, recognizing the Phoenix Discover Card call center for its relief efforts. My stepson is a supervisor at the call center, so the story leaped out at me.

It was an oddly quiet morning at the Discover Card call center in north Phoenix.

The massive complex on Beardsley Road operates around the clock and usually hops with calls from customers. Yet the phones fell silent on the morning of the terrorist attacks in New York City and Washington, D.C.

"Everyone was watching TV," Eric Carter of Glendale said. "There were no calls coming in."

That was about to change. Discover is owned by Morgan Stanley Dean Witter, and about 3,700 Morgan employees worked in the World Trade Center.
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20 September 2001

Would a Cardinal Sellout be a Wonderful Display of Reverence?

KFYI Bob Mohan took issue with today's Pedro Gomez AZ Republic sports column that implores Valley residents to "show, en masse, its reverence for all those impacted by last week's terror" by packing Sun Devil Stadium on Sunday night. In the same essay, the issue of dwindling sports attendance is expounded upon. Gomez's usage of the word "reverence" bothered the afternoon show host.

Are you troubled, too, by the use of "reverence" and sporting event in the same sentence? Or is it just the blathering of a talk show host who's run out of topic angles on the continuing "America under Attack" story?